Arkevia is the digital vault offered by Cegedim to receive and store its dematerialized pay slips. However, the initial connection to MyArkevia poses recurring difficulties: incorrect URL, unknown credentials, confusion between employer and employee portals. This article details the most common friction points during this step and concrete ways to avoid them.
MyArkevia Portal: Legitimate URL and Phishing Risks
Even before entering a password, the first check concerns the website address. Several cases of confusion between domains have been reported in recent years. The only legitimate URL to access the employee vault starts with myarkevia.com, typed manually in the browser’s address bar.
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Recent security guides emphasize one specific point: never click on a link received by email claiming to lead to Arkevia. This type of link is the main vector for phishing on HR platforms. Typing the address yourself or using a saved favorite remains the most reliable method to ensure the security of your credentials.
| Criterion | Best Practice | Common Error |
|---|---|---|
| Access URL | Manual entry of myarkevia.com | Clicking on a link received by email |
| Browser | Recent version (Chrome, Firefox, Edge) | Outdated browser blocking the SSL certificate |
| Network | Personal connection or secure Wi-Fi | Public Wi-Fi without VPN |
| Credentials | ID number provided by the employer | Personal email address not linked |
One technical detail deserves attention: an outdated browser may refuse the site’s security certificate and display an alert. Updating your browser before the first connection to Arkevia eliminates this type of blockage.
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Employer ID and Employee Account Creation on Arkevia
Since the updates rolled out in 2025, the employee registration process has been simplified. The account creation now relies on a ID number provided directly by the employer, which reduces the amount of information to be entered manually.
This ID replaces the old system where the employee had to provide several administrative details (social security number, company code, postal address). The time saved is significant, but a typo in this ID completely blocks the process.
Check the Welcome Email
The employer triggers the sending of an activation email to the employee’s professional or personal address. This email contains the activation link and the ID number to use. Three points to check before clicking:
- The sender of the email must correspond to the official domain of Arkevia or Cegedim, not a generic domain like gmail or outlook
- The ID number in the email must exactly match the one provided by the HR department, including leading zeros
- The activation link must point to myarkevia.com (hover over the link without clicking to check the destination URL)
If the email does not arrive, checking the spam folder is the first reflex. In case of total absence after several hours, contact the HR department to confirm the email address registered in the system.
Password and Security of the Digital Vault
The password chosen during the first connection determines the security of all stored documents. Arkevia retains files for a duration of up to 50 years, regardless of the holder’s professional situation. A weak password therefore exposes decades of sensitive documents.
The usual criteria apply: minimum length, combination of uppercase, lowercase, numbers, and special characters. The platform rejects overly common passwords and blocks the account after several failed attempts.
Access Recovery in Case of Loss
The reset procedure goes through the email address associated with the account. Changing email without updating your Arkevia profile cuts off access to this procedure. Two precautions reduce this risk:
- Update the email address in the account settings as soon as there is any change in employer or personal address
- Keep the initial ID number in a password manager, as technical support systematically requests it to verify the holder’s identity
- Do not reuse the same password as on other HR or banking platforms
Organize Your Documents from the Initial Connection to MyArkevia
The new interface allows you to create custom directories as soon as the account is activated. This recently added feature prevents the accumulation of files in a single folder.
Structuring your directories at the time of the first connection rather than after several months of use saves considerable time. Organizing by document type (pay slips, certificates, contracts) or by year works in most cases.
Documents submitted by the employer automatically arrive in the employee’s space. The portal notifies each new deposit by email, provided that notifications are activated in the account settings. Checking this setting during the initial configuration prevents discovering accumulated pay slips without alerts for months.
The long-term storage guaranteed by Arkevia means that documents remain accessible even after leaving the company. The digital vault belongs to the employee, not the employer. This distinction is fundamental to understanding why securing the personal account deserves so much attention from the very first connection.